At AimingSol, we strive to provide our clients with exceptional IT solutions and services. Our refund policy ensures transparency and customer satisfaction. Please read our refund policy carefully to understand the conditions and procedures for refunds.

1. General Refund Policy

Our refund policy applies to all services provided by AimingSol. We offer refunds under specific conditions outlined below:

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Service Not Delivered: If we fail to deliver the service within the agreed timeframe.
• Service Deficiencies: If there are significant deficiencies or defects in the service provided that cannot be resolved.
• Cancellation by AimingSol: If we cancel the service due to unforeseen circumstances from our end.

3. Non-Refundable Services

The following services are non-refundable:

• Custom Software Development: Once development has commenced, unless there is a failure to deliver as per the agreement.
• Consultation Services: Fees paid for consultation services are non-refundable.
• Third-Party Services: Services provided by third-party vendors or partners.

4. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Us: Email us at refunds@aimingsol.com or call us at (+1) 267-686-9343 with your service details and reason for the refund request.
2. Provide Documentation: Include any relevant documentation that supports your refund claim, such as contracts, invoices, or communication records.
3. Review Process: Our team will review your request and documentation within 7 business days.
4. Notification: We will notify you of the approval or rejection of your refund request via email.

5. Refund Processing Time

If your refund is approved, it will be processed within 14 business days. The refund will be credited to your original method of payment. Please note that it may take additional time for the refund to reflect in your account depending on your financial institution.

6. Partial Refunds

In certain cases, partial refunds may be granted:

• Partially Completed Services: If a service is partially completed and you request cancellation, we may offer a partial refund based on the work completed.

7. Exceptions

Refunds will not be provided under the following conditions:

• Client Delay: If delays are caused by the client’s failure to provide necessary information or approvals.
• Change of Mind: If the client changes their mind after the service has commenced or is completed.

8. Contact Us

For any questions or concerns about our refund policy, please contact us:

• Email: refunds@aimingsol.com
• Phone: (+1) 267-686-9343
• Address: 447 17th st 3205 Oakland California 94612

Conclusion

We value our clients and aim to provide high-quality IT solutions. This refund policy is designed to be fair and transparent. We encourage you to contact us with any questions or concerns regarding our services or this policy.